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Head of Service Delivery 

To apply for this position please send your CV along with your covering letter.

Head of Service Delivery 

​Liverpool, United Kingdom
Full Time 
Mainly Remote with some office based
Estimated Start Date: July 2022

Salary range based on experience: £30-38k

We’re in business to continually improve independent living to people who need care so they can live a happy and fulfilling life. Your role will contribute to this purpose by leading the delivery of service to our customers. Installing & maintaining our Hydracare technology into care Organisations is a crucial role within Aquarate in order to drive impactful customer experiences, and help manage product delivery. This role will grow as the company does and so is a fantastic opportunity for a passionate and technical minded individual to join the Aquarate team.

  • Installing and Maintaining Hydracare Technology

  • Audit customers connectivity infrastructure capabilities & implement improvements.

  • Work closely with the Customer Success Executive to ensure smooth collaboration with customers and report on issues, successes, and ideas for continuous improvement. 

  • Monitor and review the data flow at each site on an ongoing basis by working alongside software engineers; coordinate hardware troubleshooting and issue-solving when required.

  • Conduct basic Amazon Web Services actions (alongside software engineers) to help integrate Aquarate data with 3rd party telecare providers.

  • Liaise with 3PL to assist in managing logisitics

  • Help with company logistic strategies as the company grows.

  • Supporting the R&D Team by reporting to the Product Development Manager for continuous improvement or new innovation opportunities and work cross-functionally with the rest of the Aquarate team.

 

Growth Opportunities: 

As a startup with a small team, it’s important that the successful candidate is able to adapt to ongoing change within the role, the business and workstreams. A willingness to learn everyday and develop new skills to grow and change with the company. Therefore, we recognise that individuals should have opportunities in personal development to enable these changes and build a long lasting career at Aquarate. These can be driven by you, or Aquarate to add value to the business.

Skills & Experience

In order to succeed in this role, it’s likely you will be/have:

 

  • Minimum of 3 - 5 years of experience in a technical role or related field  

  • Ideally, a minimum of 1 - 2 years experience with IoT technologies

  • Strong understanding of networking is essential (involving the setup of BLE mesh networks, WIFI, LTE and Ethernet)

  • Experience working alongside an eclectic team of engineers

  • Tech and digitally savvy: proficient in problem identification, problem solving, finding root causes and acting accordingly

  • A natural drive to keep information and tasks organised 

  • An open thinker, ability to use initiative and evidence of smart decision making skills

  • Passionate about our business purpose and the communities we serve

  • Willing to learn new skills and relentlessly determined

  • Able to deal with constraints which are outside of your control

  • Proficient in Microsoft Office (Word, Excel, Powerpoint)

  • Clear written and spoken communication skills with attention to detail

  • Must be flexible to travel nationally for product installation and customer support

  • Must hold a UK clean driving license

Why should you be interested in this role?

 

Aquarate does more than just sell smart cups to the most vulnerable. It's a place to explore the potential for innovation and quality within our aging society. To push the boundaries of what healthcare can be. Its culture thrives by embracing diversity and rewarding imagination. The brand seeks achievers, leaders and visionaries. At Aquarate, it’s about each person bringing skills and passion to a challenging and constantly evolving market. 

 

Work with purpose 

  • An opportunity to work with purpose to solve a problem that is all around us and effects our most loved ones

  • We are uniquely placed within an extremely changing and growing market where no one is doing similar work to us

An exciting challenge 

  • An opportunity to grow a technical support team across the company which will shape the direction of the business as we expand product offerings across the UK and beyond

  • To work alongside the very best customers within the global healthcare market

  • To join the fast pace rigger of the company as it scales globally

Grow your career 

  •  We are a growing medtech company and we deliver on what we say we do. We take the development of our people very seriously. We will work with you to carve out your success plan and an opportunity to accelerate your career and make a real difference

  • To have a hands-on role from the start, learning the intricacies in order to streamline and refine processes from start to finish

 

What are the perks for working at Aquarate?

  • Flexible Working Hours 

  • Share Options 

  • Monthly Team Days 

  • Free personalised water bottle to help you with your hydration

  • £100 contribution on start day for working from home equipment 

  • 33 Days Annual Leave (Incl. bank holidays)

  • Workplace Pension 

  • Office & Remote working

  • Travel opportunities

  • Attend Medtech exhibitions & innovation conferences

 

How to Apply

  • Send your CV

  • Send a covering letter to support your application