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Customer Success Executive

To apply for this position please send your CV along with your covering letter.

Customer Success Executive

Salary: £19,000.00-£26,000.00 based on experience

Location: Liverpool HQ / Hybrid Remote (UK)

This is a fantastic opportunity to work for a B2B health technology business that are true leaders in their field. The successful applicant will be at the heart of fostering long-term relationships with customers ensuring they have the best possible solution and realise the benefits for years to come. You’ll be working remotely with access to the Liverpool office. 

Job description:
As the Customer Success Executive (CSE) you will be responsible for the success of a portfolio of customers. Your goal will be to work proactively with your customers, establish yourself as a trusted adviser, ensure they get the very best from Hydracare Technology and continuously improve their customer satisfaction.
Day to day you will: 


  • Ensure customer retention with Aquarate.

  • Onboard and train customers on Hydracare Technology. 

  • Establish yourself as a trusted advisor and the ‘go to’ person.

  • Work with your customers to develop and maintain a success plan.

  • Advise customers on best practices, proactively monitor and drive adoption of Hydracare Technology features and functionality.

  • Conduct periodic reviews, reporting on progress and demonstrating the value of Hydracare Technology and your engagement.

  • Build a broad set of business and IT relationships with your customers.

  • Raise, and report technical issues to the technical support manager and work with Aquarates core team to solve customers' challenges.

  • Ensure customer issues are resolved in a timely manner.

Skills and experience wanted:

  • Degree, equivalent or relevant industry experience.

  • Passionate for being customer facing and embracing technology.

  • Experience of delivering services such as configuration, training and health checks.

  • A self-starter, highly organised and proactive individual.

  • An ability to manage multiple priorities and perform effectively under pressure.

  • Experience of escalation management.

  • Executive presence and an ability to build and maintain senior client relationships.

  • Ability to influence others.

  • Strong written and verbal communication skills.

  • Track record of delivering chargeable services.

Why should you be interested in this role? 

Aquarate does more than just sell smart cups to the most vulnerable. It's a place to explore the potential for innovation and quality within our aging society. To push the boundaries of what healthcare can be. Its culture thrives by embracing diversity and rewarding imagination. The brand seeks achievers, leaders and visionaries. At Aquarate, it’s about each person bringing skills and passion to a challenging and constantly evolving market. 

Work with purpose

An opportunity to work with purpose to solve a problem that is all around us and effects our most loved ones

We are uniquely placed within a extremely changing and growing market where no one is doing similar work to us

An exciting challenge

An opportunity to grow a Customer Success team across the company which will shape the direction of the business as we expand product offerings across the UK and beyond. 

To work alongside the very best customers within the global healthcare market.

Grow your career 

We are a growing medtech company and we deliver on what we say we do! We take the development of our people very seriously! We will work with you to carve out your success plan and an opportunity to accelerate your career and make a real difference.

To have a hands-on role from the start learning the intricacies in order to streamline and refine a CSM process from start to finish in a medtech start-up with the ability to innovate in this area.

How to apply:

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