Office

Customer Success Executive

To apply for this position please send your CV along with your covering letter.

Customer Success Executive

This is a fantastic opportunity to work for a B2B health technology business that are true leaders in their field. The successful applicant will be at the heart of fostering long-term relationships with customers ensuring they have the best possible solution and realise the benefits for years to come. You’ll be working remotely with access to the Liverpool office. Start date: June 2022.

 

Job Description:

 

As the Customer Success Executive you will be responsible for the success of a portfolio of customers. Your goal will be to work proactively with your customers, establish yourself as a trusted adviser, ensure they get the very best from Hydracare Technology and continuously improve their customer satisfaction.

Day to Day you Will:

 

  • Ensure customer retention with Aquarate.

  • Onboard and train customers on Hydracare Technology. 

  • Establish yourself as a trusted advisor and the ‘go to’ person.

  • Work with your customers to develop and maintain a success plan.

  • Advise customer on best practice, proactively monitor and drive adoption of Hydracare Technology features and functionality.

  • Conduct periodic reviews, reporting on progress and demonstrating the value of Hydracare Technology and your engagement.

  • Build a broad set of business and IT relationships with your customers.

  • Raise, report technical issues to the technical support manager and work with Aquarates core team to solve customers' challenges.

  • Ensure customer issues are resolved in a timely manner.

Skills and Experience Wanted:

 

  • Degree, equivalent or relevant industry experience.

  • Passionate for being customer facing and embracing technology.

  • Strong knowledge of business processes, business applications and automation.

  • Experience of delivering services such as configuration, training and health checks.

  • A self-starter, highly organised and proactive individual.

  • An ability to manage multiple priorities and perform effectively under pressure.

  • Experience of escalation management.

  • Executive presence and an ability to build and maintain senior client relationships.

  • Ability to influence others.

  • Strong written and verbal communication skills.

  • Track record of delivering chargeable services.

Why Should Someone be Interested in this Role?

 

Aquarate does more than just sell smart cups to the most vulnerable. It's a place to explore the potential for innovation and quality within our aging society. To push the boundaries of what healthcare can be. Its culture thrives by embracing diversity and rewarding imagination. The brand seeks achievers, leaders and visionaries. At Aquarate, it’s about each person bringing skills and passion to a challenging and constantly evolving market.

Work with Purpose
 

  • An opportunity to work with purpose to solve a problem that is all around us and affects our most loved ones.

 

  • We are uniquely placed within an extremely changing and growing market where no one is doing similar work to us.

An Exciting Challenge 

  • An opportunity to grow a customer success team across the company which will shape the direction of the business as we expand product offerings across the UK and beyond.
     

  • To work alongside the very best customers within the global healthcare market.

Growth Opportunities

As a startup with a small team, it’s important that the successful candidate is able to adapt to ongoing change within the role, the business and workstreams. A willingness to learn everyday and develop new skills to grow and change with the company. Therefore, we recognise that individuals should have opportunities in personal development to enable these changes and build a long lasting career at Aquarate. These can be driven by you, or Aquarate to add value to the business.

What are the perks of working with Aquarate? 

  • Flexible Working Hours

  • Share Options

  • Monthly Team Days

  • Free personalised water bottle to help you with your hydration

  • £100 contribution on start day for working from home equipment

  • 33 Days Annual Leave (Incl. bank holidays)

  • Workplace Pension

  • Office & Remote working

  • Travel opportunities

How to apply:

Competitive Salary dependent on relevant skill set.